Terms and Conditions for an Online Bakery

Last Updated: 12/06/2026

1. Acceptance of Terms

Welcome to Elena Delice (“we,” “our,” or “us”). By accessing our website, placing an order, or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.

2. Eligibility

By placing an order, you confirm that:

• You are at least 18 years old or have permission from a parent or legal guardian.
• The information you provide is accurate and complete.
• You are legally authorized to use the payment method provided.

3. Products and Availability

• All products are subject to availability.
• Product images are for illustrative purposes only. Actual products may vary slightly in appearance, color, size, and decoration.
• We reserve the right to discontinue or modify products without prior notice.

4. Custom Orders

• Custom cake and bakery orders require detailed specifications from the customer.
• Design inspiration images are used as references only and exact replication cannot be guaranteed.
• Custom orders may require approval before production begins.
• Full or partial advance payment may be required for custom orders.

5. Pricing and Payment

• All prices displayed on the website are in Euro and include applicable taxes unless otherwise stated.
• Payment must be completed before an order is processed.
• We accept approved payment methods displayed on the website.
• We reserve the right to correct pricing errors and cancel affected orders.

6. Order Confirmation

• An order confirmation email does not guarantee acceptance of your order.
• We reserve the right to refuse or cancel orders due to product unavailability, pricing errors, suspected fraud, or other legitimate reasons.
• If payment has been received for a canceled order, a refund will be issued.

7. Delivery and Shipping

• Delivery dates and times are estimates and are not guaranteed.
• Customers are responsible for providing accurate delivery information.
• Someone must be available to receive the order at the delivery address.
• We are not responsible for delays caused by weather, traffic, courier issues, or events beyond our control.
• Risk of loss or damage passes to the customer upon delivery.

8. Pickup Orders

• Customers must collect orders within the agreed pickup window.
• We are not responsible for product quality if pickup is delayed beyond the scheduled time.

9. Cancellations and Changes

• Standard orders may be canceled up to 24 hours before the scheduled fulfillment date.
• Custom orders may be non-refundable once production has begun.
• Order modifications are subject to availability and sufficient notice.
• Refund eligibility will be determined according to our Refund Policy.

10. Refunds and Complaints

• Complaints regarding quality, damage, or incorrect orders must be submitted within 24 hours of receipt.
• Supporting photographs may be required.
• Approved remedies may include replacement, store credit, or refund at our discretion.
• Refunds will be processed using the original payment method whenever possible.

11. Allergens and Dietary Information

• Our products may contain or come into contact with allergens including nuts, peanuts, dairy, eggs, wheat, soy, gluten, and other ingredients.
• While we follow food safety procedures, we cannot guarantee an allergen-free environment.
• Customers with food allergies or dietary restrictions should contact us before placing an order.

12. Food Safety and Storage

• Customers should follow storage and consumption instructions provided with the product.
• We are not responsible for deterioration caused by improper storage, handling, or transportation after delivery or pickup.

13. User Accounts

If you create an account:

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities conducted under your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

14. Intellectual Property

All website content, including text, images, logos, graphics, product descriptions, and designs, is owned by Elena Delice and protected by applicable intellectual property laws.

You may not reproduce, distribute, or use our content without prior written consent.

15. Promotional Offers

• Promotional offers, discounts, and coupon codes are subject to specific terms.
• Promotions cannot be combined unless expressly stated.
• We reserve the right to modify or withdraw promotions at any time.

16. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the amount paid for the relevant order.
• We are not liable for indirect, incidental, special, or consequential damages arising from the use of our products or website.

17. Privacy

We collect and process personal information in accordance with our Privacy Policy. By using our website, you consent to such collection and processing.

18. Force Majeur

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government actions, or technical failures.

19. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of France Republic.

20. Contact Information

APAVEN
Address: 50 bd Francois Grosso
Email: artlar11@icloud.com
Phone: +33695524616
Website: https://patver.org/store/elenadelice/

21. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with the updated effective date. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.